Hotel Manager

Cape Cadogan is a sophisticated and soulful boutique hotel in the heart of Cape Town, offering guests an intimate and personalized experience. We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel's reputation for warm hospitality and refined luxury.

Operational Leadership

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards across all touchpoints.
• Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
• Foster and maintain a strong and collaborative working relationship with the team at Upper Union, Cape Cadogan's preferred dining partner.

Team Management & Development

• Lead, mentor, and motivate department heads and their teams.
• Foster a culture of accountability, service excellence, and teamwork.
• Conduct regular performance reviews and support training initiatives.

Guest Experience

• Champion a personalized guest experience that reflects Cape Cadogan's unique character.
• Engage with guests regularly to ensure satisfaction and build relationships.
• Implement initiatives to enhance guest loyalty and repeat business.

Financial & Administrative Oversight

• Assist the General Manager with budgeting, forecasting, and cost control.
• Monitor revenue streams and identify opportunities for growth and efficiency.
• Ensure compliance with health, safety, and legal standards.

Strategic Support

• Collaborate with the General Manager on strategic planning and execution.
• Contribute to marketing, sales, and brand initiatives.
• Represent the hotel in the absence of the General Manager.

Qualifications & Experience:

• Minimum 5 years' experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.
• Excellent communication and problem-solving abilities.
• Hospitality qualification or relevant tertiary education preferred.

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

AWARE - the "thoughtful" value:

• Eyes and ears open
• Arrive ready
• Be human

GENEROUSLY - the "more" value at all times:

• Always respond
• Give more, do more
• Have a mindset of abundance

DIVERSITY - the "family" value:

• Strength in diversity: Act in harmony
• Work together
• Act inclusively

BETTER - the "continuous improvement" value:

• Make it better
• Positively influence
• Keep learning
• Own it