Hotel Manager (Graaff-Reinet)

Our Client, a leader in the Hospitality Industry, is seeking to employ an experienced Hotel Manager to their team based in Graaff-Reinet.

An wonderful career opportunity awaits.

• Bachelor's degree or diploma in Hospitality Management or related field.
• 7-10 years of hospitality experience with at least 3 years in a senior management role (Hotel Manager, Operations Manager, or equivalent).
• Strong track record in boutique, luxury, or high-end properties.
• Strong interpersonal and leadership skills.
• Familiarity with property management systems (e.g., Opera, Micros, or similar PMS/POS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Leadership & Operations

• Provide day-to-day leadership across all operational departments to ensure seamless hotel operations.
• Guide in setting and achieving departmental goals aligned with the overall business strategy.
• Ensure service standards, guest care, and operational procedures are implemented consistently across all departments.
• Monitor daily operations, anticipate potential issues, and ensure proactive problem-solving to uphold guest satisfaction.
• Serve as Acting General Manager in the absence of the Managing Director.
• Work with the Finance Director to prepare, monitor, and manage budgets and forecasts.
• Review departmental performance monthly and provide clear direction to ensure financial targets are met.
• Maximise room revenue and yield through effective rate management, upselling, and occupancy strategies.
• Implement strict cost control measures across all operating areas, including payroll, purchasing, and inventory.

Guest Experience & Quality

• Oversee the delivery of a premium, personalised guest experience in all areas of the hotel.
• Monitor and respond to guest feedback through surveys, online platforms, and direct interaction.
• Ensure swift resolution of guest complaints and service recovery in line with brand values.
• Champion a culture of hospitality excellence and continuous improvement across all teams.
• Lead and motivate to deliver departmental objectives and service excellence.
• Conduct regular one-on-one check-ins, performance reviews, and development planning.
• Promote succession planning and training to develop future leaders within the hotel.
• Foster a positive workplace culture based on respect, accountability, teamwork, and recognition.
• Collaborate with HR to ensure fair labour practices, compliance, and staff well-being.

• Ensure adherence to South African hospitality, labour, health and safety, and food safety legislation.
• Oversee the implementation of OHSA and HACCP standards across all relevant areas.
• Ensure valid licensing and compliance documentation for liquor, fire safety, and operational permits.
• Maintain audit readiness through accurate record-keeping and operational discipline.

• Oversee the Maintenance Manager in ensuring the hotel property, guest rooms, and public areas are impeccably maintained.
• Approve preventative maintenance schedules and ensure timely completion.
• Monitor capital projects, refurbishments, and upgrades to align with brand and guest expectations.
• Ensure the hotel environment is safe, functional, and aesthetically pleasing at all times.
• Build and maintain strong guest relationships, engaging personally with VIPs and regular guests.
• Ensure personalised service and attention to detail enhances every aspect of the guest journey.
• Represent the hotel at community, tourism, and media events as required to strengthen brand visibility.
• Lead the team with integrity, vision, and accountability.
• Encourage cross-departmental collaboration and communication to create a cohesive team culture.
• Support in managing their teams effectively, providing coaching and mentoring where needed.
• Promote fair and transparent performance management processes.
• Ensure SOPs are implemented, documented, and adhered to across all departments.
• Conduct regular inspections of guest rooms, public areas, food outlets, and back-of-house to maintain quality.
• Review quality performance metrics and identify improvement opportunities.
• Take proactive steps to ensure service consistency and operational excellence.
• Approve departmental budgets and manage expenditure in line with financial objectives.
• Monitor room yield, occupancy, F&B revenue, and event profitability.
• Oversee cost management initiatives without compromising guest experience.
• Work with Finance to ensure financial compliance, reporting accuracy, and efficient debtor and creditor management.
• Ensure guest-facing areas reflect the boutique luxury positioning of the hotel.
• Monitor cleanliness, presentation, and safety standards throughout the property.
• Collaborate with Maintenance to ensure efficient use of resources and cost-effective solutions.
• Comply with all applicable South African hospitality and labour laws.
• Ensure all staff are trained on, and adhere to, health and safety practices.
• Safeguard confidential guest and staff information in line with privacy regulations.

Note: Please consider this an edited, refined version of the original job description. The closing promotional content has been removed to maintain a professional job-focused format.