TRAFFIC
Western Cape
HOTEL MANAGER - FRANSCHHOEK - WESTERN CAPE
Tych Business Solutions
Job Description
Main Responsibilities 
- Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
- Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
- Daily checks on public areas, rooms and all guest facilities to uphold the highest standard of experience for our guests and enforcing the standards of cleanliness.
- Monitor the daily guests journey from welcome to departure and all touchpoints in-between with continuous improvement top of mind.
- Daily and project specific liaising with the Maintenance Department to ensure that urgent items are attended to timeously and project timelines are adhered to.
- Collaborate with the Management Team to ensure all guest-related policies, processes, and standards are complete, documented, and effectively guide hotel activities.
- Maintain full oversight of daily arrivals, departures and special requests ensuring that the various departments within the Hotel deliver the set-out standard.
- Ensure to drive the weekly forecast planning with the team to not only meet but exceed the guests' expectations.
- Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
- Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant evaluation and on the job-training is given to maintain the highest standard of performance within the teams.
- In conjunction with the HR Manager, support the selection and onboarding of competent employees who reflect a high degree of service orientation and professionalism.
- Work with Department Leaders to implement practices that support the continuous development of team leaders and employees.
- Provide timely feedback and conduct probationary and performance appraisals for the hotel team according to required standards.
- Enforce discipline where necessary according to the Code of Conduct.
- Be a daily mentor to all team members by giving the necessary guidance and training required for each to excel.
- Work with third-party suppliers to ensure excellent service to both the organization and the guests.
- Prepare and propose the annual budget, working closely with Finance and Procurement to ensure inventory and par stock levels support consistent quality service.
- Check Management Accounts and pre-payment statuses of bookings to alert Reservations to any potential issues or wrong booking information timeously.
- Minimum of 5 years Hotel Management experience within a 5 Hotel/Property
- Tertiary qualification in Hospitality or Hotel Management
- Advanced computer skills including proficiency in the use of Protel and MS office
- Valid driver's license
- Ability to confidently operate within a fast-paced and challenging environment.
- Effective complaint handling
- Demonstrate exceptional organizational and leadership skills
- Excellent written and verbal communication skills.
- Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
- Display sound understanding of budgets, P&L and forecasting.
- Personal and professional integrity of the highest standard
About This Role
Career insights for First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services positions
Salary Benchmark
$46,060/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Common Technologies
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office software
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services Insights
Job Outlook
This career will grow rapidly in the next few years.