TRAFFIC
Western Cape
HOTEL MANAGER - FRANSCHHOEK - WESTERN CAPE
Tych Business Solutions
South African Rand . ZAR 400,000 - 500,000
Job Description
Main Responsibilities 
- Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
- Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
- Daily checks on public areas, rooms and all guest facilities to uphold the highest standard of experience for our guests and enforcing the standards of cleanliness.
- Monitor the daily guests journey from welcome to departure and all touchpoints in-between with continuous improvement top of mind.
- Daily and project specific liaising with the Maintenance Department to ensure that urgent items are attended to timeously and project timelines are adhered to.
- Collaborate with the Management Team to ensure all guest-related policies, processes, and standards are complete, documented, and effectively guide hotel activities.
- Maintain full oversight of daily arrivals, departures and special requests ensuring that the various departments within the Hotel deliver the set-out standard.
- Ensure to drive the weekly forecast planning with the team to not only meet but exceed the guests' expectations.
- Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
- Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant evaluation and on the job-training is given to maintain the highest standard of performance within the teams.
- In conjunction with the HR Manager, support the selection and onboarding of competent employees who reflect a high degree of service orientation and professionalism.
- Work with Department Leaders to implement practices that support the continuous development of team leaders and employees.
- Provide timely feedback and conduct probationary and performance appraisals for the hotel team according to required standards.
- Enforce discipline where necessary according to the Code of Conduct.
- Be a daily mentor to all team members by giving the necessary guidance and training required for each to excel.
- Work with third-party suppliers to ensure excellent service to both the organization and the guests.
- Prepare and propose the annual budget, working closely with Finance and Procurement to ensure inventory and par stock levels support consistent quality service.
- Check Management Accounts and pre-payment statuses of bookings to alert Reservations to any potential issues or wrong booking information timeously.
- Minimum of 5 years Hotel Management experience within a 5 Hotel/Property
- Tertiary qualification in Hospitality or Hotel Management
- Advanced computer skills including proficiency in the use of Protel and MS office
- Valid driver's license
- Ability to confidently operate within a fast-paced and challenging environment.
- Effective complaint handling
- Demonstrate exceptional organizational and leadership skills
- Excellent written and verbal communication skills.
- Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
- Display sound understanding of budgets, P&L and forecasting.
- Personal and professional integrity of the highest standard
About This Role
Career insights for First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services positions
Salary Benchmark
$46,060/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Common Technologies
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office software
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
400,000 - 500,000
Location
Western Cape, South Africa
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services Insights
Job Outlook
This career will grow rapidly in the next few years.