Hospitality Professional - Food & Beverage Attendant

Job Description - Hospitality Professional - Food & Beverage Attendant (HOT0CEVV)

Job Description

Hospitality Professional - Food & Beverage Attendant

Hilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25-meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world class global brands, over 6,000 properties in 119 countries and territories and an award winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!

We are looking for a Hospitality Professional-Food & Beverage Attendant. As a Hospitality Professional, you will be a specialist in the Food & Beverage department and a generalist in all entry level front of house and back of house roles.

In your new role you will be responsible for engaging our guests during their visit, and ensuring brand service standards are met to the highest quality. Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster, in a fast paced environment.

Specifically you will perform the following tasks to the highest standards:

• Provide a la cete and/or buffet style service in line with the Hilton Brand Service Standards
• Receive orders and serve customer requests completely in a timely manner
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner
• Set up for an outlet or event space in accordance to required operations

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Friendly, positive, energetic disposition
• Passion for Food & Beverage
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Previous food hygiene experience
• Electronic ordering systems experience

Thrive at Hilton is our Team Member Value Proposition. It supports the well being and performance of our Team Members with industry leading benefits, recognition and support to meet Team Members' professional needs.

As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5,000 online learning programs
• Free events and activities
• Discounted gym membership
• Free staff meal and daily dry cleaned uniform
• Discounted accommodation and food & beverage rates globally
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by on Facebook, LinkedIn and Instagram.