Healthcare Operations Coordinator

Faircape Health is seeking an experienced Healthcare Operations Coordinator (Half-Day) to join our healthcare leadership team in a hands on, operational coordination role across three of our long term healthcare facilities in the Southern Suburbs.(Tokai Estate, Noordhoek Manor and Cle du Cap)

The role is ideal for a Physiotherapist, Occupational Therapist, Registered Nurse, or Social Worker who enjoys working beyond direct clinical care and wants to play a meaningful role in healthcare operations, patient flow, compliance, communication, and service excellence.

As the Healthcare Operations Coordinator, you will work closely with the Healthcare Manager to ensure the smooth, compliant, and high quality day to day functioning of our facilities. You will act as a key operational link between clinical teams, support services, families, and management, ensuring that care delivery, admissions, MDT processes, and resident experience are consistently aligned with Faircape's standards. This is a people facing, fast paced, and impactful role, offering exposure across multiple facilities and disciplines, while still being rooted in clinical understanding and patient centred care.

At Faircape, we value our medical professionals and provide a stable, well resourced clinical environment where quality care and professional autonomy are prioritised. Our benefits include:

• Above market salaries - recognising your expertise, responsibility, and clinical experience
• Quarterly performance bonuses - rewarding contribution and patient outcomes
• Long service leave - acknowledging loyalty and sustained commitment
• Structured, well supported clinical environment - work alongside experienced multidisciplinary teams
• Job security within an established healthcare group - nearly 40 years of trusted operations
• Step into a role that blends clinical insight with operational leadership
• Supportive clinical governance and ethical leadership - enabling focus on patient care rather than administration

• Support and coordinate admissions, transfers, and discharges in line with Faircape procedures
• Ensure facilities are fully prepared for admissions, including room readiness and operational checks
• Maintain daily operational oversight, ensuring no unresolved Health & Safety, maintenance, or service delivery issues
• Conduct daily Health & Safety walkthroughs across all facilities
• Participate in scheduled Health & Safety audits and track findings to closure
• Maintain visible, hands on engagement with teams on the floor

• Coordinate pre admission assessments, including scheduling with families and MDT members
• Manage the administrative admissions process, including:
• Family communication
• Issuing and tracking contracts
• Completing admission documentation and Jotforms
• Cross checking admission paperwork for completeness
• Oversee admission days, ensuring a welcoming, smooth, and professional experience for residents and families

• Serve as a key front facing contact for residents and families
• Maintain a professional, calm, and solution focused communication style
• Proactively address concerns to ensure
• Escalate complex or sensitive matters to the Healthcare Manager or relevant senior stakeholders as required

• Coordinate and schedule all required MDT meetings
• Confirm attendance of relevant MDT members
• Prepare and maintain MDT agendas, minutes, and documentation
• Track MDT action items and ensure follow through
• Support effective MDT collaboration to ensure integrated, patient centred care

• Prepare and submit daily operational reports to the Healthcare Manager
• Communicate key operational updates across facilities
• Monitor service delivery and identify trends, risks, or concerns
• Escalate operational or clinical risks timeously

• Provide flexible support during high pressure periods, including admissions, incidents, inspections, or audits
• Assist with additional operational or administrative tasks as required

Requirements

• Registered healthcare professional in one of the following disciplines: Physiotherapist, Occupational Therapist, Registered Nurse, Social Worker
• Current registration with the relevant professional body (HPCSA / SANC / SACSSP)
• Clinical experience within a healthcare, rehabilitation, or long term care environment

Skills and Attributes

• Strong organisational and coordination ability
• Excellent verbal and written communication skills
• Calm, empathetic, and professional approach when dealing with families
• Ability to manage multiple priorities across multiple facilities
• Strong attention to detail and follow through
• Confident working within multidisciplinary teams
• Operationally minded, yet clinically grounded
• Approachable, presentable, and patient centred
• Willingness to travel between facilities

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Positive two written references

This is a half day position, with working hours from 08h00 to 14h00, Monday to Friday.

To see more about Faircape and what we have to offer go and look at our informative website