Head Waitron (Gauteng, Centurion)

ANEW Hotel Centurion is looking for a Head Waitron to lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.

• Supervise service staff during shifts
• Maintain service standards
• Coordinate floor operations
• Handle VIP guests
• Monitor guest satisfaction

• Supervise waitstaff
• Coordinate shift schedules
• Train new staff
• Monitor performance
• Handle service issues

• Manage table assignments
• Oversee setup procedures
• Monitor service timing
• Coordinate with kitchen
• Maintain service equipment

• Ensure service standards
• Monitor food quality
• Check presentation
• Maintain cleanliness
• Handle complaints

• F&B service expertise
• Leadership and supervisory ability
• Menu knowledge
• Food knowledge
• Wine knowledge
• Upselling skills
• POS proficiency
• Problem-solving skills
• Guest and customer service focus
• Time management and ability to multitask
• Teamwork and collaboration
• Health and safety compliance
• Basic bar tendering and cocktail knowledge

• Guest satisfaction
• Service speed
• Team performance
• Upselling results
• Quality standards
• Staff development