Head of Sales - Contact Centre
Job Description
A senior leadership opportunity exists for an experienced Head of Sales to lead a large-scale outbound call centre operation and drive measurable commercial performance. This role suits a proven operational sales leader who has successfully managed 450+ seat environments and can deliver disciplined execution while scaling growth.
You will take full accountability for sales strategy, performance optimisation, and leadership of senior sales teams, ensuring high call quality, strong compliance, and consistent achievement of client KPIs.
This is a hands on executive role requiring deep operational knowledge of call centre sales, performance management, and large team leadership.
Essential Requirements- FAIS compliant and registered Key Individual (KI)
- Demonstrated experience managing 450+ seat sales operations
- Strong understanding of call centre systems, reporting, and KPIs
- Proven ability to drive performance and improve call quality
- Advanced leadership, communication, and motivational capability
- Resilient, self directed, and effective under pressure
About This Role
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