Guest Services and Rental Assistant

Join the team at one of Queenstown's busiest alpine hubs and help create unforgettable mountain experiences.

We're looking for a Guest Services & Rentals Assistant to be the friendly face of our Queenstown Cardrona x Treble Cone branch. This role is at the heart of our guest journey - providing expert advice, seamless service, and helping visitors make the most of their time on the mountain.

Step into a fast-paced, guest-focused role where no two days are ever the same. You'll be at the heart of the action - helping guests gear up, get informed, and get excited for their mountain experience. Whether you're fitting ski equipment, sharing the latest snow conditions, or helping someone plan their perfect day, you'll play a key part in creating memorable moments.

In this role, you'll:

• Create exceptional guest experiences, both face-to-face and over the phone
• Handle bookings, sales, and transactions with accuracy and confidence
• Fit guests with the right rental gear and offer expert upgrade advice
• Share up-to-date insights on mountain conditions, products, and services
• Support transport operations and assist with guest enquiries
• Keep the space clean, organised, and welcoming for every visitor
• Help bring the retail space to life and drive product sales
• Introduce guests to RealNZ experiences to make their trip even more unforgettable

• Previous experience in sales, customer service, or cash handling
• Strong communication and problem-solving skills
• Confidence using systems and accurate data entry
• A proactive, can-do attitude and ability to work independently
• A friendly, professional, and approachable manner
• Flexibility to work across locations and varied shifts (including split shifts)
• Physical fitness to handle equipment and busy environments

Epic staff perks you'll actually use.

Work where others holiday. You'll score a free Ski Pass, sweet mountain discounts, and access to unforgettable RealNZ experiences. Think cruising Milford or Doubtful Sound, enjoying Walter Peak's famous BBQ, exploring glowworm caves, or heading to Rakiura - all at little to no cost. Not a bad way to spend your days off.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.