Growth Manager

# Job Description Take full ownership and accountability for driving the regional growth strategy across the Channel, ensuring alignment with broader organisational objectives. Establish and nurture sustainable, high-impact relationships across all channels, product houses, and customer segments to unlock growth opportunities and strengthen market presence. Hello Future Growth Manager II - Insure & Investment Distribution Welcome to FNB, the home of the . We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FR Life Insure & Investment Distribution Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.We are seeking a dynamic Growth Manager to join our Insure & Investment Distribution team. In this pivotal role, your success will be measured by your ability to drive key financial outcomes such as Annual Premium Income (API) and Assets Under Management (AUM). But it's more than just numbers-you'll be instrumental in shaping a high-performance, innovative service culture that empowers your team and delivers exceptional experiences for both advisors and clients.As the leader of a specialist team of Channel Managers, you will oversee regional Business Development Managers (BDMs) and play a crucial role in accelerating sales growth among Tied Advisors and Untied Advisors within FNB. Your focus will be on enabling outstanding advice outcomes across investment and life insurance product lines, ensuring our clients receive the best possible solutions for their needs.If you are passionate about leadership, innovation, and making a measurable impact in the financial services sector, we encourage you to apply and be part of our journey to excellence! Are you someone who can: Key Responsibilities 1. Sales Growth and Distribution Leadership Leads and manages team of Channel Managers. Drives achievement of API and AUM targets at the national level. Responsible for tracking, influencing, and enhancing the entire sales activity value chain. Translates business strategies into actionable growth plans, through: + Clear Key Performance Indicators (KPIs) + Measurable success criteria + Identifies and converts cross-sell and upsell opportunities across investment and life insurance product lines. Improves sales efficiency by: + Analyzing activity patterns + Optimizing productivity levers + Implementing performance-enhancing initiatives + Plans, executes, and measures regional business development campaigns. + Ensures all associated risks are identified and effectively mitigated. 2. Service Culture and Advisor Experience Establishes a culture of service excellence, prioritising relationship building, innovation, and advisor empowerment. Focuses on deepening long-term, trust-based relationships with advisors to strengthen distribution channels and increase market share. Translates advisor needs into actionable service solutions aligned with organisational values, service standards, and customer journey frameworks. Ensures the technical accuracy and relevance of product knowledge, advice support, and solution design. Oversees the resolution of advisor and client escalations, ensuring timely and effective outcomes. Leverages insights gained from escalations to proactively drive service enhancements. Supports continuous improvement by collecting, analysing, and acting on advisor feedback to refine service and engagement models. 3. Portfolio Management and Business Development Manages internal client portfolios as a core responsibility. Generates and develops strategic leads to support business growth. Assists advisors in converting revenue-generating opportunities. Collaborates with product houses and business units to uncover new revenue streams and increase product penetration. Encourages the use of digital, self-service, and platform-based tools to improve advisor efficiency and reduce operational costs. 4. Risk, Governance, and Compliance Operational compliance is a critical responsibility, ensuring strict adherence to all legislative, regulatory, audit, and company policies relevant to the financial advice environment. Maintains up-to-date knowledge of applicable legislation, compliance standards, and industry best practices. Embeds governance and quality assurance standards across all Channel Manager and BDM activities. Participates in risk forums and contributes to proactive risk mitigation strategies. Conducts ongoing monitoring of business processes to ensure alignment with quality, governance, and customer journey requirements. 5. Process and Operational Excellence Responsible for aligning and implementing end-to-end processes that support efficient advisor journeys and eliminate friction points. Utilises technology, data insights, and platform innovation to streamline processes and improve operational efficiency. Regularly reviews and refines existing processes to reduce redundancy and maximise value creation. Leverages advisor feedback and performance reports to drive continuous improvement throughout the organisation. 6. Strategic Input and Execution Shapes the tactical direction of the distribution business by aligning operational plans with strategic growth objectives, ensuring cohesive execution across the network. Develops and implements initiatives aimed at improving sales, service standards, and the advisor experience to maintain the business's competitiveness and responsiveness to market changes. Engages regularly with advisors and stakeholders to tailor product integration strategies and wealth solutions that address their specific needs. Supports the ongoing success of the distribution business through proactive adaptation and stakeholder collaboration. 7. People Leadership and Capability Development Leads and nurtures a team of Channel Managers, ensuring they effectively support BDMs in uplifting advisor performance. Identifies skills and competency gaps within the team, implementing targeted development programmes and providing on-the-job coaching. Requires all team members to create, execute, and review personal development plans. Supports talent management, succession planning, and career pathing in accordance with organisational and legislative requirements. Fosters an inclusive, collaborative, and high-performance culture that underpins transformation objectives. Champions teamwork, knowledge sharing, and diversity of thought across the distribution network. Core Key Performance Indicators (KPIs) API Growth AUM Growth Advisor activity uplift and productivity Sales efficiency metrics Quality of advisor support and service experience Campaign performance and conversion rates Risk and governance adherence Employee engagement and team capability development Adoption of digital and platform tools Qualifications Bachelor of Business Administration or equivalent degree. Investment and insurance experience is an advantage You will have access to: Opportunities to network and collaborate. A challenging working environment Opportunities to innovate. We can be a match if you have the following: Adaptable and curious Have a proven successful track record. Thrive in a collaborative environment. Detail-oriented Proactive and accountable Calm under pressure Collaborative mindset Flexible and adaptable in a dynamic work environment Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the