Group Reservations Coordinator

406 Herolds Bay Road, George, 6528, South Africa

Job Type

Full Time

We are seeking a detail-oriented and guest-centric Group Reservations Coordinator to join the team at the prestigious Oubaai Hotel Golf & Spa.

As the primary point of contact for group bookings, you will play a pivotal role in orchestrating the perfect stay for corporate retreats, golf tours, and leisure groups. You will work across departments-from our championship golf course to our award-winning spa and diverse F&B outlets-to ensure every group itinerary is seamless, sophisticated, and flawlessly executed.

Manage Group Life Cycles: Handle the end-to-end booking process for groups, including initial inquiries, quotes, contracts, and final rooming lists.

Cross-Departmental Synergy: Coordinate with Golf, Spa, and F&B teams to schedule tee times, group treatments, and private dining functions.

Inventory Management: Monitor room blocks and release dates to maximize hotel occupancy and revenue.

Guest Relations: Act as the dedicated liaison for group organizers, providing personalized service and ensuring all special requests are met.

Administrative Excellence: Ensure accurate data entry in the Property Management System (PMS) and maintain meticulous files for billing and reporting.

Revenue Growth: Identify opportunities for upselling luxury suites, specialized spa packages, or premium F&B experiences during the booking process.

Pre-Arrival Briefings: Conduct handover meetings with Front Office and Operations teams to ensure a smooth check-in experience for large parties.

Experience: Proven experience (2-3 years) in Reservations or Front Office, specifically within a 5-star luxury hotel environment.

Education: A Diploma or Degree in Hospitality Management or a related field is preferred.

Technical Skills: Proficiency in hotel management software (e.g., Opera, Guestline, or similar) and Microsoft Office Suite.

Communication: Exceptional verbal and written communication skills with a professional and polished demeanor.

Analytical Thinking: Strong attention to detail and the ability to manage complex logistics under pressure.

Flexibility: Ability to work flexible hours to meet the demands of high-occupancy periods and group arrival schedules.

Desirable Qualifications / Attributes:

Strong understanding of Golf and Spa operations to better assist with complex group itineraries.

High level of commercial awareness and a "sales-first" mindset.

Ability to multitask in a fast-paced, high-pressure environment while maintaining a calm, helpful attitude.

Competitive Compensation: Market-related salary based on experience and qualifications.

Professional Environment: The chance to work at one of the region's premier luxury destinations.

Growth Opportunities: Access to ongoing training and internal promotion paths within the property.

Employee Benefits: Exclusive staff discounts on F&B, spa treatments, and golf.