Group and Individual Reservationist

Red Ember Recruitment (PTY) Ltd Permanent

Cape Town, South Africa Posted on 07/05/2026

Red Ember Recruitment is seeking to hire a Group and Individual Reservationist for our client based in CBD.

• To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
• To check all reservations/bookings downloaded from Central Reservation Office, confirm send correspondence where necessary
• To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
• Ensuring that reservation, events policies and procedures regarding payments, confirmations& terms and conditions are effectively adhered to, and in line with a 5-star Hotel.
• To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
• Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
• To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
• To ensure that deposits and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
• To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
• General Office and Admin duties.
• Maintaining all guest/agent/company profiles in Opera.
• Any other relevant duties.

• At least 2 years' experience in Individual and Group/Block Reservations is essential.
• Excellent knowledge of Microsoft Office.
• INFOR "Individual and Group/Block Reservations" experience (Essential)
• INFOR "Front Office and Cashiering functions" an advantage.
• Setting up of group contracts and invoices.
• Good understanding of Revenue Control & Yield Management.
• Fluent in English - verbal and written.
• Excellent telephonic and written communication skills.
• Able to work under pressure.
• Display a high level of emotional intelligence.
• Ability to work alone as well as with a small team.
• Customer orientation, professional charm and sophistication is an advantage.
• Presentable.
• Ability to work shifts and occasional overtime.
• Grade 12
• Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.