Graduate Associate - Customer Satisfaction & Quality and Customer Care Centre

We are looking for a CSQ & CCC Graduate Associate to support CCC and CSQ operational activities while building a strong foundation in customer experience, quality management, NCR management, and continuous improvement. This role is intended for early-career talent with strong potential, learning agility, and the right attitude to grow into future critical roles.

• Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
• Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
• Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
• Ensure process discipline, documentation accuracy, and adherence to quality standards
• Contribute to continuous improvement initiatives, including data analysis, root cause analysis, and corrective actions
• Learn and apply quality frameworks, systems, and tools used within Schneider Electric

• Strong process discipline and attention to detail
• Ability to work effectively across functions and teams
• Confidence to engage with stakeholders in Sales, CCC, and Finance
• An analytical mindset with a passion for improvement
• High learning agility and interest in quality management and continuous improvement
• Adaptability, mobility, and a mindset open to being developed and moulded for future roles

• A 12-month contract-based development opportunity in a global, purpose-driven organisation
• Exposure to critical CSQ and CCC processes with real business impact
• Coaching, mentorship, and hands on learning in quality systems and continuous improvement

• Director - CCC & CSQ

• Recently completed or final-year Diploma or Degree
• Technical qualifications are welcome, including (but not limited to):
  • Engineering (Industrial, Electrical, Mechanical, Mechatronics)
  • Quality, Operations, or Manufacturing-related fields
  • Supply Chain, Logistics, or Business with a technical focus
• No prior work experience required

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.