TRAFFIC
Gauteng
Global Service Desk Lead - ITIL & Endpoint Expert
iOCO Tech
Job Description
A leading technology company in Johannesburg is looking for a skilled IT Support professional to manage global service desk activities. You will provide 1st/2nd/3rd line support, develop processes for business automation tools, and ensure performance management of end-user devices. The ideal candidate should have extensive experience with ITIL and cloud technologies, work collaboratively across time zones, and drive innovative solutions to enhance user experience. This role offers opportunities for professional development and active mentoring.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.