TRAFFIC
Western Cape
Global Multichannel Customer Support Specialist
Boomerang Marketing
Job Description
A customer service firm in Cape Town is looking for an International Customer Service BAE. The role involves handling inbound calls, emails, and chat channels to deliver a high-quality customer experience. Key responsibilities include resolving enquiries and maintaining customer information. Candidates must possess 2-3 years of BPO experience, particularly with vulnerable customers, and strong communication skills. Join a dynamic team focused on service excellence.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.