TRAFFIC
Western Cape
Global Customer Experience Advisor
Convergys
Job Description
A global technology and services leader located in Cape Town is seeking a Customer Service Advisor for a full-time position. This role involves providing excellent customer experiences, ensuring first contact resolution, and achieving set targets. Candidates should have at least 6 months of experience in a BPO environment and be proficient in English. The company offers a competitive salary of R8500 and various benefits, including medical aid and performance incentives.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.