TRAFFIC
KwaZulu-Natal
German Speaking Customer Support Agent
CB Talents
Job Description
Job Title: German Speaking Customer Support Agent Description 
We are recruiting a German speaking Customer Support Agent to join an international retail customer service project based in Umhlanga, Durban, South Africa.
You will be responsible for assisting customers, handling retail enquiries, and ensuring a high-quality service experience through excellent communication.
Key Responsibilities- Handle customer interactions in German via phone, email, and chat
- Assist with retail enquiries such as orders, deliveries, returns, and product information
- Provide accurate and professional customer support
- Resolve customer issues and escalate when necessary
- Maintain detailed CRM records
- Meet daily, weekly, and monthly performance targets
- Work towards service quality and efficiency KPIs
- German (B2-C2 level), spoken and written
- Good English communication skills
- Matric / Grade 12 required
- Customer service or call centre experience advantageous
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Shift flexibility required
- Competitive salary package
- Paid training and onboarding
- International retail campaign exposure
- Career growth opportunities
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
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Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.