TRAFFIC
KwaZulu-Natal
German Speaking Customer Service Representative
Cross Border Talents
South African Rand . ZAR 50,000 - 200,000
Job Description
German Speaking Customer Service Representative 
Online Retail Project
Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 - R25,000 per month + Benefits
We are looking for German-speaking Customer Service Representatives with strong German language skills (B2-C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.
Language RequirementsGerman: B2-C2 level (very good to native-level proficiency required)
English: Advanced (for training and internal communication)
Key Responsibilities- Manage customer inquiries via phone, email, and chat
- Support customers with orders, deliveries, returns, and account-related topics
- Deliver high-quality service while meeting KPIs and quality standards
- Follow internal processes and compliance guidelines
- Strong communication and problem-solving skills
- Availability for 24/7 rotating shifts
- Willingness to work on-site in Umhlanga
- Previous customer service experience is an advantage
- 1x local flight to Durban prior to start date
- 20 nights accommodation provided (company-selected location)
- Relocation support available for candidates relocating within South Africa
- Paid training
- International and professional working environment
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
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Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
KwaZulu-Natal, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.