TRAFFIC
KwaZulu-Natal
German Speaking Customer Service Representative
Cross Border Talents
South African Rand . ZAR 50,000 - 200,000
Job Description
Overview 
German Speaking Customer Service Representative - Online Retail Project
Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 - R25,000 per month + Benefits
Job OverviewWe are hiring German-speaking Customer Service Representatives to support a global online retail project in Umhlanga, South Africa. This is an on-site role suited for customer-focused professionals who are comfortable working in a fast-paced, shift-based environment.
Language RequirementsEnglish: Advanced (for internal communication and training)
Responsibilities- Handle customer inquiries via multiple channels (voice, email, chat)
- Assist customers with orders, deliveries, returns, and general account support
- Provide accurate information while ensuring a high-quality customer experience
- Follow internal procedures and service guidelines
- Meet quality, productivity, and compliance targets
- Strong communication and problem-solving skills
- Ability to work 24/7 rotating shifts
- Willingness to work on-site in Umhlanga
- Customer service experience is an advantage but not mandatory
- 1x local flight to Durban before start date
- 20 nights accommodation provided (location selected by the employer)
- Competitive monthly salary
- Full paid training
- Supportive and international work environment
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
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Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
KwaZulu-Natal, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.