German Speaking Customer Service Representative

German Speaking Customer Service Representative - Online Retail Project

Location: Umhlanga, South Africa (On-site)

Start Date: April

Working Hours: 24/7 Rotational Shifts

Contract Type: Full Time

Salary: R20,000 - R25,000 per month + Benefits

We are hiring German-speaking Customer Service Representatives to support a global online retail project in Umhlanga, South Africa. This is an on-site role suited for customer-focused professionals who are comfortable working in a fast-paced, shift-based environment.

English: Advanced (for internal communication and training)

• Handle customer inquiries via multiple channels (voice, email, chat)
• Assist customers with orders, deliveries, returns, and general account support
• Provide accurate information while ensuring a high-quality customer experience
• Follow internal procedures and service guidelines
• Meet quality, productivity, and compliance targets

• Strong communication and problem-solving skills
• Ability to work 24/7 rotating shifts
• Willingness to work on-site in Umhlanga
• Customer service experience is an advantage but not mandatory
• 1x local flight to Durban before start date
• 20 nights accommodation provided (location selected by the employer)
• Competitive monthly salary
• Full paid training
• Supportive and international work environment