German-Speaking Customer Service Advisor - Retail

Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well being, professional development, and long term career growth.

This is an on site position based at our Durban North Coast office, offering a dynamic and welcoming workplace where teamwork, innovation, and customer focus are central. You will join a close knit team of professionals in a stable, long term retail customer service project.

As a German Speaking Customer Service Advisor - Retail, you will:

Take ownership of high profile and escalated customer cases from initiation to resolution

Manage work orders in accordance with defined business SLAs

Proactively identify customer needs and provide effective solutions

Ensure first contact resolution whenever possible

Apply agreed behavioural, quality, and compliance standards consistently

Develop and maintain strong product and campaign knowledge within the retail environment

Accurately verify and update customer information

Protect customer data and comply with information security processes, escalating issues where required

Communicate campaign updates, process changes, and relevant information to colleagues, customers, and management

Share knowledge and best practices with team members

Actively contribute to a positive, collaborative, and performance driven team culture

Deliver excellent customer experiences at all times

This role is a strong fit if you:

Have a minimum of 6 months international call centre experience (essential)

Have completed Grade 12

Are fluent in German (spoken and written)

Are able to work shifts aligned with European business hours

Are self motivated, reliable, and highly responsible

Possess strong problem solving, communication, and customer service skills

Are comfortable working in a fast paced retail customer service environment

We offer a competitive and comprehensive benefits package designed to support your lifestyle and career development:

Monthly salary

Medical aid / medical insurance for the employee and up to two dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

• Access to financial well being sessions, will writing support, and stress management resources
• Ongoing training, upskilling, and professional development opportunities

Team building initiatives and a supportive company culture

• An inclusive, people focused working environment with long term career prospects

International exposure and structured career progression

Supportive leadership and a people centric culture

On site role in a professional and welcoming Durban North Coast office

Apply now if you are a German speaking customer service professional looking for a stable on site role with strong benefits and long term growth opportunities.