GENERAL MANAGER - DURBAN - KWAZULU-NATAL

1. Operations Management

• Oversee the full operation of the restaurant, including Front of House and Back of House
• Ensure efficient and high-quality service delivery across all meals, beverages, and functions
• Maintain exceptional presentation standards, including cleanliness, table settings, and overall ambience
• Regularly review operations to identify areas for improvement and implement solutions
• Ensure an effective reservation system is in place and operating smoothly
• Maintain a visible presence on the floor, engaging with both customers and staff

2. Financial Management

• Manage and maintain profitability through strict cost control measures
• Monitor sales performance, conduct sales analysis, and oversee menu costings
• Ensure proper stock control, including ordering, storage, issuing, and regular stock takes
• Oversee cash handling procedures and ensure accuracy and accountability
• Prepare and submit accurate reports and budget information within required timelines

3. Customer Experience

• Ensure consistently high service standards to drive positive customer experiences and reviews
• Address customer complaints promptly and professionally
• Maintain a strong focus on customer satisfaction and brand reputation

4. Compliance & Risk Management

• Ensure compliance with all hygiene, health & safety, and statutory regulations
• Maintain valid operational licenses, including liquor licenses, and ensure compliance with all conditions
• Conduct regular safety checks, including fire and evacuation drills
• Manage and respond effectively to incidents such as theft, fire, or emergencies
• Ensure security procedures are followed across all areas of the business

5. Leadership & People Management

• Lead, manage, and develop restaurant staff to ensure high performance and engagement
• Ensure staff are well-trained, professionally presented, and deliver excellent customer service
• Manage staffing levels in line with operational needs and budget constraints
• Conduct performance appraisals and identify training and development needs
• Handle employee relations, including discipline and grievance management, in line with company policies
• Foster a positive working environment with high team morale

• Proven experience as a General Manager or Senior Manager within the hospitality or restaurant industry
• Strong understanding of restaurant operations, including both Front and Back of House
• Solid financial acumen with experience managing budgets, cost control, and profitability
• Knowledge of stock control, procurement, and inventory management
• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Good understanding of health, safety, and statutory compliance requirements
• Ability to work in a fast-paced, high-pressure environment
• Strong administrative, reporting, and organisational skills
• Flexibility to work shifts, weekends, and public holidays