TRAFFIC
KwaZulu-Natal
FT Contract - Senior Store Manager Durban KZN - eThekwini (Durban) - South Africa
Unique Personnel (Pty) Ltd
Job Description
FT Contract - Senior Store Manager Durban KZN - eThekwini (Durban) - South Africa 
- Arrive at work 20 minutes before shift start to prepare alongside management.
- Lead by example in attitude, punctuality, and professionalism.
- Ensure completion of daily tasks and administrative duties accurately and on time.
- Communicate effectively with staff and Head Office teams.
- Enforce all company policies and procedures.
- Proactively manage and prevent stock loss.
- Open and close the store reliably and securely.
- Take full accountability for all in-store cash and stock.
- Execute all lawful instructions from Head Office accurately and timeously.
- Effectively manage and develop all store employees, including new hires and promotions.
- Create and implement succession planning and staff development strategies.
- Conduct counselling and disciplinary procedures when necessary.
- Identify and coach underperforming staff to meet performance standards.
- Monitor staff progress, assign tasks, and conduct timely follow-ups.
- Oversee and mentor the Stockroom Controller.
- Ensure all stock receiving protocols are followed: verify truck seal is intact and resealed appropriately; confirm packing list and box quantities match; oversee return of IBTs, recalls, empty boxes, pins, tags, and fixtures with proper documentation.
- Supervise the unpacking process: ensure PLUs and quantities match box labels and packing lists; address shortages or overages with Head Office promptly; ensure accuracy of PLUs and pricing.
- Oversee accurate tagging of stock: apply correct hard/soft tags per pricing requirements; log tagging details in stockroom book; ensure stock is processed and moved to sales floor within 24 hours.
- Maintain an organized stockroom: label all boxes with PLU, quantity, and sample; enforce standards for storage (no boxes under 10 units); keep lay-byes hung and ordered; showcase new stock samples to team during morning meetings; liaise with staff and management to assess floor stock needs; ensure continuous replenishment of shop floor stock; maintain clean, well merchandised, and fully stocked floor displays.
- Utilize sales reports to monitor best sellers and zero movement items.
- Maintain proper size curves and quantities on best selling stock.
- Ensure stock flow from backroom to floor is optimal.
- Manage and return warehouse rejects (15+ items) by the 15th and last day of each month.
- Ensure hangers are sorted by style, extras returned, and boxes flattened and returned.
- Approve and oversee all customer related transactions such as refunds and exchanges.
- Address and resolve customer complaints and queries effectively and professionally.
- Manage payout processes and maintain accurate payout records.
- Generate and file daily/weekly reports appropriately.
- Complete daily cash flow records.
- Set daily staff targets and follow up on performance.
- Report sales and performance metrics to Head Office.
- Proven experience in a retail management or supervisory role.
- Strong leadership, decision making, and problem solving skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and with a team.
- Strong communication and interpersonal skills.
- Willingness to work weekends, public holidays, and flexible shifts.
About This Role
Career insights for First-Line Supervisors of Retail Sales Workers positions
Salary Benchmark
R42,824/month
R29,904 to
R59,610/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Coordination
Critical Thinking
Common Technologies
Claris FileMaker
Microsoft Access 365
Oracle Database 23c
Final Cut Pro
YouTube
Discontinued
QuickBooks POS
UKG Dimensions
First-Line Supervisors of Retail Sales Workers Insights
Median Salary (ZAR)
R42,824/month
Job Outlook
This career will have large numbers of openings.
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