Front of House and Client Experience Executive

Front of House and Client Experience Executive

2026-02-10 - 2026-03-12

Permanent

SW006127

Hospitality

Marketing

Retail

Our client is an established, highly regarded bespoke jewellery designer known for creating exceptional, one-of-a-kind pieces for a discerning, international and local clientele. With a reputation built on craftsmanship, elegance, and trust, the business is now entering an exciting phase of growth and is seeking a refined, capable individual to become the welcoming face of the brand.

This is a pivotal, front-facing position for a polished and well-spoken professional who naturally connects with high-net-worth individuals. The successful candidate will represent the brand in-store, deliver an impeccable client experience, assist with bespoke jewellery sales, and contribute to the growth of the business through marketing and social media initiatives.

Working closely with the designer - and often independently - this person will be trusted to uphold the brand's values, aesthetics, and reputation at all times.

• Exceptionally well-presented, articulate, and confident
• Comfortable engaging with wealthy, international clientele
• Experience in luxury retail, high-end hospitality, travel, jewellery, fashion, or a similar premium environment
• Trustworthy, reliable, and mature, with strong personal integrity
• Naturally polished with an innate understanding of luxury service
• Social media savvy with an eye for aesthetics and brand consistency
• Self-motivated and capable of working independently
• Warm, personable, and emotionally intelligent

• Client Experience & Front of House
• Be the first point of contact, warmly welcoming local and international clients into the boutique
• Build long-term relationships with high-net-worth clientele through exceptional service
• Conduct consultations alongside the designer, assisting clients with bespoke jewellery selections
• Ensure the showroom consistently reflects the brand's luxury standards
• Sales Support
• Assist with the presentation and selling of bespoke jewellery pieces
• Manage client follow-ups, appointments, and after-sales communication
• Maintain discretion, confidentiality, and professionalism at all times
• Marketing & Brand Growth
• Assist with social media management (Instagram, digital platforms, and brand storytelling)
• Support marketing initiatives, campaigns, and content creation
• Help grow brand awareness while maintaining a refined, luxury positioning
• Operations & Trust
• Work independently when required, managing the boutique with confidence and integrity
• Handle sensitive client and business information with absolute discretionContribute ideas and add value as a long-term member of the business

This is a rare opportunity to join a prestigious bespoke jewellery brand at an intimate level. The right candidate will not simply be an employee, but a valued part of the business - someone who grows with the brand, adds meaningful value, and becomes a trusted presence for both clients and the designer.

In return a competitive salary is on offer