(Fluent English, eBL & Customer Success) Trade Operations Specialist (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meetKPI.

• Excellent English communication skills (at least C1 level);
• 2-4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Direct B2B experience working with enterprise level customers;
• Hands on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, or trade execution workflows;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Maintain deep understanding of client solutions and meetKPI;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

• Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

• Fixed schedule: Monday-Friday, 9 AM-5PM CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also -internal health policy;
• Responsive leadership interested in your development and long lasting cooperation;
• Greenhouse conditions for self development;
• A culture built on trust, with no time tracking requirements.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 1M8