Floor Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!The Grocery Floor Manager leads the grocery department to ensure excellent merchandising, product availability, and customer service. The role drives sales performance, manages stock effectively, and ensures compliance with company standards, while leading and developing a high-performing team. Minimum requirements Matric / Grade 122-4 years relevant retail / inventory experience Competencies Achieving results through othersPlan, organise and follow up on activities and plansGood personal communications skillsAdhere to standards, procedures and policiesCustomer OrientationCommunication skills - clearly conveying message and actively listeningBusiness acumen Key responsibilities Merchandising Management Executes plano guide 100% Rotates stock as per policy/SOP on sales floor and back up area Ensures department merchandising and cleanliness standards are maintained. Follows standards set down for promotional space Follows promotions communications' Ensures back up area standards maintained at all times - all stock represented on floor Elevates any continuing stock issues to Store Manager Ensure department follows H&S standards and processes as per SOP. Understand customer needs and communicate these to demand planning Systems Management Gap scanning out of stocks Identifies, counts, and records out of stocks & over stocks Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning Processes IDTs via SAP Actions reduced to clear on SAP as per SOP Checks for electronic communications regularly during the working day Customer Services Management Handles customer complaints and special customer requests Advises customers on products People Management & Development Evaluates the performance of direct reports against agreed objectives and standards Reviews staffing requirements and provides input into staff scheduling Keeps staff informed of new initiatives, store and department performance Keeps staff motivated Identifies training needs Coaches staff and management Finance & Administration Ensures that all equipment is properly maintained in effective working order Ensures that general maintenance standards are met Follows up and controls departmental expenses Monitors results and investigates deviations to budget. Monitors waste, and ensures procedures are adhered to Closing Date: 10 April 2026 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we areAt Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.