Finance Support Agent Finance Head Office Centurion

This role requires strong communication skills, a solid understanding of basic accounting principles, and the ability to work in a fast paced environment.

The successful candidate will be responsible for handling finance related customer queries, managing escalations, and ensuring timely resolution of issues in line with service level agreements.

• Respond to customer queries via walk ins, telephone, email, and social media platforms.
• Handle finance related queries including:
• Invoice and statement inquiries
• Updating customer contact details
• Processing Proof of Payments (unsuspending services)
• Managing payment method changes (EFT to Debit Order)
• Ensure all queries are resolved within agreed SLAs.
• Liaise with internal departments to resolve customer issues.
• Provide regular feedback and updates to customers.
• Acknowledge and elevate complaints within one business day.
• Investigate regulatory (ICASA) complaints and compile required documentation.
• Prepare and maintain weekly and monthly reports on complaint progress.
• Perform Ad hoc tasks as requested

• National Senior Certificate (Matric)
• Post matric qualification in Customer Service and Finance

• Minimum of 2 years' experience in customer service and finance administration
• Telecommunications industry experience (advantageous)
• Basic accounting knowledge

• Strong working knowledge of accounting systems (e.g., Pastel, Sage Pay) and proficiency with MS Office (Excel, Word, Outlook).
• Strong attention to detail, with the ability to identify discrepancies and resolve issues efficiently.
• Excellent written and verbal communication skills with the ability to engage with clients and internal stakeholders professionally.
• Ability to manage multiple priorities fast paced environment.
• A customer centric attitude with a focus on providing high quality service.

• Fixed term contract position
• Fully in house with no remote work