Field Service Representative

Field Service Representative page is loaded Field Service Representativelocations: ZAF - Johannesburgtime type: Full timeposted on: Posted Todayjob requisition id: R89356 Field Service Representative - Gauteng Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.This position supports the delivery of high quality repair, maintenance, and technical support services across Smith+Nephew's product portfolio, while ensuring compliance with quality systems and manufacturer specifications.You will work under general supervision, developing your technical capability, applying effective troubleshooting techniques, and delivering consistent, high quality workmanship. Perform repairs, checks, and preventive maintenance on Smith+Nephew electronic and mechanical products Conduct annual service checks at customer sites Deliver technical assistance and documentation to internal teams and external customers Provide technical support to Sales teams and customers Ensure accurate and efficient management of service documentation Respond to service complaints in line with defined processes Maintain excellent follow up on all customer initiated issues Meet defined KPIs for repair turnaround times and service quality Support mentoring and development initiatives when required Ensure full compliance with quality systems, safety standards, and regulatory requirements. Successful candidates would need the following: Diploma or Degree in Clinical Engineering, Electronics, or a related technical qualification Up to 2 years' experience in a technical service environment (hospital or medical device environment preferred) Solid understanding of electro mechanical repair practices Strong customer service orientation and professional ethics Ability to troubleshoot, repair, and document technical issues accurately Good IT skills (Microsoft Office; SAP advantageous) Valid driver's licence You. Unlimited. 165 years of pioneering innovation requires a relentless focus on what's next. We are focused on you. You are what is next Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website () Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more. Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship.Stay connected by joining our .We're more than just a company - we're a community! Follow us on to see how we support and empower our employees and patients every day. Check us out on for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.From our first employee and founder, T.J. Smith, to our team today, it's our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it's our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We're a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.