TRAFFIC Western Cape

FCA Complaints Team Leader (3-Month Contract)

CXP are now part of the Huntswood Group
South African Rand . ZAR 300,000 - 400,000

Job Description

A financial services group seeks an experienced Team Leader to manage a team of complaint handlers. The role involves overseeing case assessments under the Motor Finance Redress Scheme, ensuring compliance with FCA standards, and driving team performance. Ideal candidates will have a background in financial services or customer service, strong communication and coaching skills, and at least 2 years of leadership experience. This position is a 3-month fixed-term contract based in South Africa, Wes-Kaap.

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