Facility Supervisor - Melrose Arch

Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role:
The main purpose of this role is to manage the soft services partners, cleaning and landscaping, and hard services aligned to our scope of work. This extends to operational service delivery (hard and soft services), vendor management, financial oversight, reporting, and ensuring all contractual KPIs and SLAs are achieved in a timely and efficient manner for the remit of the role. You will have experience of people management, coaching and fostering a collaborative working environment.

What you will bring:

• Minimum 5-8 years of relevant Facilities Management experience
• Bachelor's degree or Diploma in Business, Engineering, or Facilities Management (preferred). Professional Facility Management qualification (preferred)
• Prior supervisory or team management experience is required
• Experience in a community environment preferred
• Budgetary management experience required, incl. but not limited to the management of the annual and monthly budget, cost control, and alignment with the PPM.
• Valid driving license (if required)

Skills required:

• Strong organizational and analytical skills
• Excellent communication (written and verbal)
• Client relationship and stakeholder management
• Vendor and contractor management
• Financial and reporting skills
• MS Office proficiency
• Ability to manage multiple priorities and meet deadlines
• Leadership and team management capability

Knowledge required:

• Facilities Management operations (Hard & Soft Services)
• Contract and SLA/KPI management
• Maintenance planning and work order systems (e.g., CAFM/Si7)
• Budgeting, cost control, and financial reporting
• Procurement and vendor performance management
• Health, Safety, Environment and Quality (QHSE) standards
• Asset and lifecycle management

What you will be doing:
Client Management:

• Develop and maintain strong client relationships
• Ensure all client objectives and deliverables are met, aligning with the Site Lead
• Provide timely reports and data analysis

Facilities Operations Management:

Building Maintenance (Hard Services)

• Coordinate and oversee maintenance activities for PPM and reactive works
• Manage work orders, ensure timely closure, and provide efficiencies and savings
• Conduct site inspections and prepare reports
• Ensure statutory and non-statutory compliance
• Manage account KPIs for the site relevant for the remit of the role, aligning with the Site Lead
• Soft Services

• Manage cleaning, pest control, landscaping, suppliers
• Ensure service delivery meets agreed standards

Vendor & Procurement Management:

• Manage vendor performance against SLAs,scorecards and client expectations and strategy
• Conduct supplier evaluations, onboarding, Permits and support the Site Lead with tenders.
• Review and approve quotations and service scopes
• Ensure accurate invoice processing and cost coding
• Drive cost-saving initiatives

Financial & Reporting Management:

• Prepare budgets,monitor expenditure and support the Site Lead with overall budget governance
• Conduct financial and business analysis for the relevant spend
• Track and report cost variances

Projects & Continuous Improvement:

• Manage capital and operational projects
• Monitor timelines, costs, quality and report risk and progress to the Site Lead
• Identify and implement process improvements

QHSE Compliance:

• Ensure compliance with HSE standards
• Conduct inspections and report non-conformities
• Support corrective and preventive actions
• Promote safety awareness and best practices

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.