Executive Support Specialist

Role Purpose The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the Contact Centre leadership team. The role provides efficient, proactive, comprehensive administrative support and logistical coordination services to the Customer Experience team (general office management).

• Administrative Support: Provide comprehensive administrative support, including calendar management, travel arrangements, and meeting coordination. Manage all inbound calls for Head of Department. Prepare documents, reports, and presentations for internal and external communications. Manage confidential and sensitive information with discretion. The role undertakes several ad hoc activities as determined by the Head of Contact Centre & Experience.
• People support: This role engages on several levels to ensure effective communication and integration of the team as directed by the Contact Centre leadership team. Managing all equipment orders, logging incidents with IT and arranging equipment repairs. Administrate the onboarding and offboarding of new staff including equipment handover or returns, staff biometric bookings with HR, and induction training. Ensure new employees have all their required resources and systems set up including IT equipment and stationery, email accounts, teams and mailer groups.
• Payroll support: Time and attendance registers and controls as deemed necessary by the team (registers, usage reports etc.). Submission of registers to payroll and management of any queries related to payroll. Managing leave and drawing leave reports to consolidate leave submitted against registers.
• Event and Program Coordination: Coordinate events, programs, and team-building exercises, including planning logistics, coordinating invitations, and managing event budgets. Assist in organizing training sessions, workshops, and knowledge sharing activities.

The Shoprite Group of Companies