Executive Housekeeper

Monthly Basic Salary (Company contribution to medical aid and pension fund, Market related)

Cape Town, Constantia: An iconic five-star establishment situated in Cape Town's Southern Suburbs is seeking to appoint a dedicated and experienced Executive Housekeeper to join their dynamic team. This is an excellent opportunity for a hospitality professional with strong Rooms Division expertise to lead a high-performing housekeeping function within a prestigious environment focused on service excellence and attention to detail.

To lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.

• Overseeing daily housekeeping operations across guest rooms and public areas
• Ensuring all rooms meet readiness and five-star presentation standards in line with check-in requirements
• Coordinating closely with Front Office and Maintenance regarding priorities and special requests
• Leading, training, and performance managing the housekeeping team to achieve consistent service excellence
• Managing staff rosters to ensure effective coverage and productivity
• Conducting regular room and public area inspections to uphold quality standards
• Ensuring compliance with health, safety, hygiene, and brand requirementsMaintaining SOPs, checklists, and quality control systems
• Managing linen, amenities, cleaning supplies, and equipment
• Controlling departmental costs in line with approved budgets
• Overseeing laundry operations and linen lifecycle management
• Identifying and reporting maintenance issues to minimise room downtime
• Safeguarding hotel assets through correct procedures and staff training
• Implementing sustainable and environmentally responsible housekeeping practices
• Monitoring chemical, water, and energy usage
• Maintaining accurate records, logs, and reports
• Preparing weekly and monthly housekeeping reports
• Supporting management with planning, forecasting, and budgeting input

• Degree or Diploma in Hotel Management or similar
• Minimum of 8-10 years' housekeeping experience, including at least 2-3 years in a similar senior role within a five-star environment
• Computer literate with experience on OPERA Cloud or similar systems
• Strong operational and technical housekeeping knowledge
• High level of proficiency in English and Afrikaans