Executive-Customer Care Pharmacy-Customer Experience

• Job Identification 12627
• Posting Date 04/09/2026, 09:21 AM
• Job Role Customer Care Voice-Customer Experience
• Experience (In Years) 0-3
• Job Location Cape town

The intake agent will receive and review the fax images and start data entry in the system.

• Validate and verify the provider and member using all compliance metrics.
• Create the precert case and route the case to the appropriate bucket for initial or final review.
• Attach the fax for existing precert cases needing additional information.
• Intake agent needs to determine whether case should be cancelled or build.
• Investigate previous case history to determine case outcome.
• Fax back providers.
• Research certain drugs.
• Data capture from system to template.

Navigate through multiple systems / applications for data gathering.

• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during training/nesting period is required
• Tying speed - 25-30 words/minute with 90% accuracy
• Must be flexible to work hours with Monthly work schedules changes

Education Level - High School Graduate (NSC)

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets