ERP Team Manager (Sage Intacct)

Overview TheTeamManager,ERPwill play a critical, hands on role inleading and managing theERPteam, ensuring seamless service delivery, operational efficiency, and financialawareness andperformancewithin their department.This role plays a pivotal part in overseeing strategy, revenue tracking, budget management, and cross-functional collaboration while ensuring satisfaction and team productivity.

TheTeamManagerwill drive profitability,utilization, upskilling, allocation of work,maintaintraining and development, and ensure strong alignment between business goals and service execution. Additionally, this leader will serve as the first point of contact for staff concerns, escalations, and improvements, working proactively to enhanceexperience, engagement, and growth.

A portion of your role will involve billable client work, including direct client interactions, where you will leverage your accounting and advisory expertise to deliver services that drive client success and directly contribute to the firm's revenue growth.

As a platinum Sage partner, TydeCo and our partner entity TydeCo U. specialize in delivering cutting edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets. If you're ready to lead in a fast paced, high impact environment, we invite you to be part of our journey.

This position willreportto theDivision Manager,ERP. This position is fully remote.

Key Responsibilities GlobalDivisionalLeadership & Support

• This roleoperateswithin a global framework requiring availability to support teams and meet deadlines across different time zones with international partners.

• Provide leadership support, including but not limited to division team absences or departures, to ensuretimelysubmission of department reports, timesheets, and resource planning updates,maintainingoperational continuity across assigned areas with full oversight of key responsibilities.

• Mayparticipatein industry conferences and global networking groups to drive business growth. Focus on expanding services andidentifyingmarket opportunities that align with evolving client needs, ensuring both regional and international relevance.

Strategic Operational Leadershipand Oversight

• Maintainstrong operational systems and processes to drive efficiency, accuracy, and consistency across all functional areas, ensuring alignment with organizational goals and performance standards.

• Continuouslyidentifyand implement process enhancements to improve team performance, service delivery, and internal and external customer satisfaction.

• Ensure adherence to compliance and company policies, overseeing the correct implementation of allERPprocesses.

• Mitigate risks by staying updated on industry regulations and implementing proactive strategies.

• Overseetimesheetaccuracy,billing accuracy,system efficiency, and administrative workflows to enhance operational effectiveness.

• Ensure the team meets key operational deadlines and deliverables, providing backup leadership when needed tomaintainsmooth dept operations.

• Promote accountability and the consistent achievement of high service standards, fostering a culture of operationalexcellence.

• They will also provide comprehensive backup support during team absences, ensuring seamless operations,maintainingworkflow efficiency, and addressing any urgent matters that arise.

ClientProject& Billing Management

• Must hit a minimumbillable expectation.

• Maintain strong client relationships, proactively addressing billingconcernsand resolving disputes efficiently.

• Oversee client escalations,proactively addressing billing concerns, resolving disputes efficiently,ensuring they are managed promptly and effectively,maintainingstrong client relationships.

• Work with sales and account management teams to ensure client contracts align with service expectations and billing structures.

• Identifyopportunities for service expansion with existing clients to driveadditionalrevenue and enhance client retention.

• Oversee all projects to ensure efficient management,timelyexecution, risk mitigation, and alignment with revenue goals.

• Client Engagement & Project Contribution
• Maintain minimum billable hours as defined by leadership.
• Provide strategic recommendations to improve clients' HR and payroll efficiency.
• Collaborate with sales/account management teams to align deliverables with scope and client expectations.
• Identify service expansion opportunities and areas of client value.

People & Productivity Management

• Lead, mentor, and develop a high performingERPteam, fostering a culture of accountability and excellence.

• Ensure effective resource allocation, workload distribution, and performance tracking to maximize team efficiency.

• Implement andmonitorproductivity metrics, ensuringoptimalteam performance and client satisfaction.

• Facilitate regular performance reviews,identifyskill gaps, and develop corrective action plans where needed.

• Act as the first point of contact for employee concerns, ensuring fairness and equality within the department.

Reports andPerformanceMetrics

• Manage weekly and monthly meetings to review progress and address concerns.

• Reviewtime and performance reports for consultants on a weekly basis.

• Compile and distribute monthly reports on department performance, financials, and key KPIs.

• Lead your team to consistently meet performance targets, overseeing deliverables such as financial reporting, budgeting, and forecasting with precision.

• Implement andmonitorkey performance indicators (KPIs) to track and improve team performance,client retention, scalability benchmark,client satisfactionscores, and service delivery quality.

Training & Development

• Develop and implement a training schedule aligned with budget constraints to ensure continuous staff development.

• Create individual development plans (IDPs) for all team members to support career progression and role mastery.

• Monitor training completion and ensure employees receive necessary certifications and skills enhancement.

Cross-Functional Collaboration

• Partner with relevant departments to streamline service delivery and align with the firm's broader strategicobjectives.

• Act as the primary point of contact between your team and senior leadership, ensuring alignment on key initiatives and service priorities.

Cross-Functional Support & Client Retention

• Collaborate with other departments, including Sales and Finance, to support smooth service operations.

• Assist Sales in driving new business opportunities and upsellingERPservices.

• Provide technicalassistancewhere needed to ensure cross-functional success.

• Work closely with the Sales team toestablishstrong client communication strategies, ensuring regular engagement.

• Intervene in client disputes or concerns that cannot be managed at the teamlevel, ensuring quick resolution.

Innovation & Change Leadership

• Foster a culture of innovation, encouraging the adoption ofnew technologiesand approaches that improve client service and operational effectiveness.

• Lead your team through organizational and technological changes, ensuring a smooth transition to new systems and processes whilemaintainingproductivity.

Leadership & Team Development

• Lead, mentor, and inspire adedicatedteam ofemployees, setting clear performance expectations and fostering a high-performance culture centered on collaboration, trust, and accountability.

• Actively support the professional development of team members by providing feedback, coaching, and training, ensuring continuous learning and career progression.

• Collaborate with leadership and team members to develop, document, and implement best practices, methodologies, and tools for efficient and effective task execution.

Continuous Improvement & Innovation

• Identifyopportunities for improving internal processes, systems, and service offerings, drivinginnovationand enhancing the overall efficiency and effectiveness of the Implementation Team.

• Stay abreast of the latest industry trends, and emerging technologies to provide informed recommendations andmaintaina competitive edge.

Key Attributes

• Strategic Vision and Thinking:As a TeamManager ofERP,your leadership will drive cross-functional collaboration, ensuring operational efficiency, strategic alignment, and the successful execution of key initiatives. You willanticipatechallenges,optimizeprocesses, and oversee projects to meet organizationalobjectivesand performance standards.

• Client-Focused Excellence:You place a premium on client satisfaction by deeply understanding their unique financial processes and respective businessneed. Lead your team to consistently surpass expectations through exceptional service and tailored solutions. Building and nurturing strong, trust-based relationships, and providing continuous support . click apply for full job details