Employee Relations Officer

The Clicks Group is looking to recruit an Employee Relations Officer to work within the Employee Relations Department. The role will be based at Clicks Head Office (CPT) and will report into the ER Manager.

To promote fair and consistent employee relations practices aligned with labour legislation and organisational policies by resolving workplace issues, managing conflict, and guiding line management, in order to reduce risk, improve compliance, and support a motivated and engaged workforce.

• To resolve employee relations matters, behavioural concerns, and workplace disputes through structured processes in order to maintain a professional and compliant work environment.
• To represent the organisation at the CCMA and other dispute resolution forums in order to protect the company's interests and achieve fair outcomes.
• To interpret and apply labour legislation and company policies in employee relations matters to reduce legal exposure and uphold fairness.
• To conduct objective and legally sound investigations into workplace complaints and allegations to establish facts, mitigate risk, and uphold organisational integrity.
• To contribute to a positive employee experience by resolving ER matters in a way that builds trust and reinforces organisational values in order to enhance morale and engagement.
• To manage ER case documentation, records, and timelines accurately and efficiently in order to support legal compliance and enable data-driven decision-making.
• To analyse ER case trends and identify emerging risks or patterns in order to inform proactive interventions and policy refinement.
• To guide line managers in managing disciplinary, incapacity, and performance-related issues to build ER capability and promote consistent decision-making.
• To collaborate with HR teams, line managers, employees, and relevant external stakeholders with the aim of aligning ER practices, strengthen relationships and resolve matters efficiently.

• 3-year bachelor's degree in Human Resources, Industrial Psychology, Labour Relations, or a related field.

• 3 years' experience in a ER or IR specialist role in retail, manufacturing or logistics environment
• 3 years' experience in a HR Generalist role with strong IR expertise
• 3 years' experience dealing with IR and CCMA matters.

• Ability to interpret and apply SA labour legislation in practical ER contexts.
• Skilled in resolving disputes, grievances, and interpersonal conflict
• Competent in conducting fair, objective, and thorough workplace investigations.
• Ability to manage multiple ER cases with accuracy and timeliness.
• Ability to communicate professionally with HR employees, shop stewards and management.
• Ability to build trust and credibility with internal and external stakeholders.
• Ability to identify ER trends and assess risk based on case data.
• Project management
• Problem solving

• In-depth knowledge of SA labour laws (e.g., LRA, BCEA, EEA, OHSA)
• Practical knowledge of grievance, disciplinary, incapacity, and dispute processes
• Knowledge of CCMA processes, case preparation, and representation
• Ability to conduct fair, objective, and legally sound workplace investigations.
• Proficiency in managing ER case files, timelines, and documentation standards.
• Knowledge of conflict resolution techniques and mediation principles
• Ability to identify ER trends and risks through case data.
• Ability to engage constructively with line managers, HR, unions, and employees

• Adhering to Principle and Values
• Relating and Networking
• Writing and Reporting
• Analysing
• Planning and Organising
• Following Instructions and Procedures
• Coping with Pressures and Setbacks