TRAFFIC
Gauteng
Employee-Owned Call Center Operations Manager
Advanced Call Center Technologies
Job Description
A leading call center is seeking an experienced Operations Manager to oversee a team of 10-25 employees in Johannesburg, South Africa. The ideal candidate will have at least 3 years of experience in call center operations and strong coaching abilities. Key responsibilities include monitoring productivity, addressing performance issues, and developing team members to achieve company objectives. This position offers opportunities for advancement and includes generous benefits after 90 days of employment.
About This Role
Career insights for Financial Managers positions
Salary Benchmark
R53,588/month
R39,825 to
R73,560/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Critical Thinking
Reading Comprehension
Speaking
Monitoring
Common Technologies
Microsoft Dynamics 365
Oracle PeopleSoft Cloud
SAP S/4HANA
Microsoft PowerPoint 365
Microsoft SQL Server 2022
Oracle Database 23c
SQL
Alteryx Analytics Cloud
Related Career Paths
Financial Managers Insights
Median Salary (ZAR)
R53,588/month
Job Outlook
This career will grow rapidly in the next few years.