eCommerce Product Coordinator - Poetry

We're looking for a detail-driven, highly organised eCommerce Product Coordinator to join our retail business and take responsibility for ensuring that products are accurately and efficiently loaded and maintained on our website.

This is not a marketing or social media role - it's a pivotal operations role at the heart of our digital product lifecycle. You'll be responsible for managing the end-to-end coordination of product data, imagery, categorisation and promotions to ensure everything is live, accurate & ready to sell online.

The role requires a structured and methodical mindset, strong project coordination skills, and the confidence to work with multiple stakeholders - including senior leaders - to keep everything on track.

Key Duties

• Coordinate the product onboarding process - ensuring product data, images, descriptions, pricing and stock statuses are provided, tracked & completed on time.
• Maintain and update the website's product catalogue and category structure for accuracy, consistency and optimal customer experience.
• Manage site promotions, product launches and content updates in line with trade plans and marketing calendars.
• Troubleshoot issues related to missing or incorrect product data & resolve blockers in the publishing process.
• Liaise closely with internal teams such as Merchandise, Marketing & Photography Studio to ensure all product information is aligned and deadlines are met.
• Perform regular quality checks to ensure accuracy of live content across the site.
• Supply accurate product lists for marketing campaigns and ensure promotional products are correctly set up.
• Support eCommerce team with general site operations and ad hoc initiatives.

• You have excellent organisational skills and thrive on keeping projects and people on track.
• You're structured, detail-oriented & take ownership of your work.
• You can manage multiple moving parts across different teams without losing sight of deadlines or quality.
• You're confident and professional when working with senior stakeholders.
• You're comfortable working with systems, spreadsheets & product data - and you don't mind chasing people to get what you need.
• You're a problem-solver who enjoys troubleshooting and fixing issues.

• At least 2-5 years experience in an eCommerce, retail operations, or simliar role.
• Strong proficiency in Microsoft Excel and working with large datasets (eg. product lists, attributes, pricing).
• Experience working with eCommerce platforms (eg. Shopify, Magento, Salesforce Commerce Cloud, etc.)
• High attention to detail and commitment to accuracy.
• Excellent communication skills - both written and verbal.
• Comfortable working in a fast-paced environment with tight deadlines and multiple stakeholders.
• Project coordination or process management experience is a strong advantage.
• Familiarity with website QA, merchandising, or catalogue management is a plus.

You'll be part of a growing team in a successful retail business, where your coordination and attention to detail will directly impact our ability to trade online. If you're someone who enjoys structure, thrives in a deadline-driven environment, and knows how to manage stakeholders to get the job done, we'd love to hear from you.

Please note: The Cape Union MartGroup is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.