e-Commerce Administrator

Position: E-Commerce / Marketplace Coordinator

Salary: R8K - R10K CTC per month (before deductions). A pension fund contribution will be deducted from this salary.

Area: Woodstock, CPT (will only consider candidates already settled in CPT)

Type of position: Permanent and based in office.

Our client is recruiting for an E-commerce / Marketplace Coordinator to join their E-commerce team, reporting to E-Commerce Key Account Manager.

This is a fast-paced, hands-on role focused on marketplace administration, customer query handling, order and dispatch tracking, listing maintenance, and coordination across online platforms.

• Handling inbound customer calls and follow-ups relating to orders, deliveries, rebookings, and escalations
• Managing customer emails through the general info inbox
• Liaising daily with marketplace representatives
• Sending daily operational reports
• Tracking orders and dispatch entries across platforms
• Assisting with listing creation, updates, removals, and reinstatements
• Escalating marketplace issues and helping resolve order, listing, and delivery problems
• Supporting dispatch and allocation processes across relevant systems
• Assisting with process improvements and document updates

• Takealot
• Amazon SA / Amazon UK
• Tesco exposure advantageous
• Experience with seller portals / booking systems / dispatch-linked systems preferred

Looking for someone who:

• Has experience in e-commerce admin, marketplace coordination, online sales support, or customer service
• Is highly organized and detail-oriented
• Can work in a high-volume, fast-moving environment
• Has strong follow-up and problem-solving ability
• Is comfortable dealing with customers, internal teams, and external platform representatives
• Can manage multiple priorities and escalation appropriately