Donor Care Officer

Job category: Health, Fitness, Medical and Optometry

Contract: Permanent

Business Unit: Kimberley Mobile

Remuneration: R 480,901.00

EE position: Yes

The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

• 1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
• 1.2 Maintains and validates equipment to ensure that repairs are done timeously.
• 1.3 Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
• 2.1 Manages stakeholder relations at the blood drive and/or donor centre.
• 2.2 Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
• 2.3 Asks Donor to read pamphlets/posters before medical assessment.
• 2.4 Helps donors to complete donor forms and clarify any query they might have.
• 2.5 Addresses and/or report all complaints to the in-charge before or by the end of the shift.
• 2.6 Ensures that customer needs and priorities are understood at all times.
• 2.7 Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.

• 3.1 Collects whole blood and/or apheresis units to meet assigned target.
• 3.2 Assists team packing and off loading the vehicle at the venue efficiently and effectively.
• 3.3 Assists with setting up the blood drive in time for the arrival of donors.
• 3.4 Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
• 3.5 Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
• 3.6 Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
• 3.7 Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
• 3.8 Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
• 3.9 Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
• 3.10 Conducts confidential assessment (risk behaviour interview) with potential donors.
• 3.11 Educates donors on high risk behaviour.
• 3.12 Prepares blood pack with the scale to ensure that correct volume of blood is collected
• 3.13 Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
• 3.14 Cares for donor during donation including providing refreshments and education.
• 3.15 Initiates treatment in emergencies (First Aid/CPR) with the help of the in charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
• 3.16 Completes all documentation post donation and any additional reports/information as required.
• 3.17 Provides post donation care and advice.
KPA 4 Learning and Growth
• 4.1 Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
• 4.2 Maintains regular two way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
• 4.3 Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD's and POE's.
KPA 5 Governance
• 5.1 Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
• 5.2 Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
• 5.3 Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
• 5.4 Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
Education
• Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver's license.
Experience and knowledge requirements
• 2 years Registered Professional Nursing experience.
Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
• Relevant SANBS policies and Procedures.
• Standards of Practice for Blood transfusion in SA.