Dispatch Manager

Annually Cost To Company (Market related)

A leading FMCG company is seeking a highly organised, hands on Dispatch Manager to take ownership of its busy distribution function in Pretoria. This is a fast paced role suited to a proactive leader who thrives on coordinating people, processes, and logistics to ensure seamless delivery operations.

People & Operations Management

• Lead and manage dispatch staff, ensuring discipline, performance, and productivity standards are maintained
• Liaise closely with HR on employee matters, including disciplinary processes and staff queries
• Manage department headcount and request additional resources when required
• Ensure compliance with company policies, including uniform and safety standards

Dispatch & Logistics Coordination

• Oversee daily dispatch planning, including load scheduling, route allocation, and truck availability
• Liaise with fleet department regarding vehicle issues and ensure minimal disruption to deliveries
• Work closely with clerks, sales reps, and debtors to resolve order, delivery, and account queries
• Authorise after hours loads in line with company procedures and approvals

Planning & Scheduling

• Ensure all orders are captured accurately and timeously on the system
• Monitor stock availability and coordinate with production to meet delivery requirements
• Compile and manage provisional and final delivery schedules
• Ensure picking and loading documentation is prepared and executed efficiently

Customer & Stakeholder Communication

• Maintain strong communication with wholesale and retail representatives regarding delivery updates and issues
• Proactively resolve customer delivery challenges and ensure all stakeholders are informed
• Manage retail delivery schedules, ensuring adherence to agreed timelines

Compliance & Administration

• Maintain accurate track and trace records for HACCP and audit purposes
• Conduct spot checks on documentation, petty cash, and operational processes
• Ensure all dispatch records are properly filed and easily accessible

• Proven experience in a dispatch, logistics, or warehouse management role within an FMCG environment
• Strong leadership and team management skills
• Excellent planning, organisational, and problem solving abilities
• Experience working with stock systems, delivery scheduling, and fleet coordination
• Solid understanding of compliance requirements (HACCP knowledge advantageous)
• Ability to work under pressure and manage after hours operational requirements