TRAFFIC
Western Cape
Director of US Customer Service Operations
Sitel Corp.
South African Rand . ZAR 400,000 - 500,000
Job Description
A leading BPO provider in Cape Town is seeking a Director of Operations to manage large-scale customer service operations for US clients. This role involves overseeing multiple accounts, ensuring exceptional service delivery, and maintaining stringent adherence to SLAs. The ideal candidate will have over 12 years of BPO experience, including 5 years in leadership roles, with a focus on customer satisfaction and operational excellence. Strong P&L ownership and experience with US market standards are essential.
Job Overview
Date Posted
07 Feb 2026
Salary
South African Rand . ZAR
400,000 - 500,000
Location
Western Cape, South Africa