Director of Operations - Online Gaming

The Director of Operations - Online Gaming is a senior leadership role responsible for driving operational excellence, commercial performance, and regulatory compliance across Peermont's online gaming division. This is a high-impact position with a defined pathway to General Manager within 12-18 months, based on performance.

The role requires a proven operator with strong commercial acumen and leadership capability to build and scale a competitive online gaming business in the South African market.

• Lead and develop functional heads, building a high-performing, accountable leadership team.
• Contribute to executive and board-level strategy, positioning online gaming as a key business unit.
• Develop the commercial and strategic capability to transition into the General Manager role.

• Oversee day-to-day operations across sportsbook and casino verticals, ensuring performance, uptime, and player experience.
• Own operational KPIs, reporting, and performance reviews.
• Drive continuous improvement across all operational functions.

• Lead customer service strategy, ensuring high-quality support, fast response times, and strong resolution processes.
• Monitor satisfaction metrics and implement improvements based on insights.
• Oversee VIP programme, balancing premium service with commercial sustainability.
• Engage directly with high-value players where appropriate.

• Ensure full compliance with South African gaming regulations and licensing requirements.
• Lead responsible gambling initiatives and maintain regulator relationships.
• Oversee fraud, risk, and AML frameworks, ensuring effective detection, mitigation, and reporting.
• Balance risk management with customer experience and commercial performance.

• Manage payment operations, ensuring fast, secure, and reliable deposit/withdrawal processes.
• Oversee payment providers, optimise performance, and manage commercial terms.
• Monitor transaction data to improve conversion and reduce failures.

• 10+ years in online gaming operations, including senior leadership experience.
• Strong knowledge of sportsbook and/or casino operations at scale.
• Experience in regulated markets (compliance, licensing, responsible gambling).
• Proven leadership and team development capability.
• Strong analytical and commercial decision-making skills.
• Eligibility to work in South Africa.
• Experience in African or emerging markets.
• Exposure to both online and land-based gaming.
• Familiarity with South African regulatory frameworks.