Debtors Clerk

Position Purpose: To manage debtors' book as per the ageing and in accordance with scheme rules.

Experience: 1-2 years' experience with claims reversals and reprocessing. 1-2 years inbound/outbound call centre experience. 1-2 years debt collection experience preferable.

Qualifications: Grade 12. Tertiary qualification in Accounting, Finance or related field.

• Receive, review, and process invoices from medical service providers, suppliers, and other creditors.
• Investigate validity of debt and reprocess invalid claims reversals.

• Process and manage approved payment arrangements.
• Ensure timely and accurate payment reminders to avoid incorrect handover to external debt collectors.
• Reconcile accounts receivables records with statements from creditors to ensure all transactions are accounted for.
• Address any discrepancies or issues that arise during reconciliation.
• Manage member debt for medical memberships, including generating invoices, processing payments, and handling reversals of claims.
• Track membership status and update records accordingly.

• Maintain accurate records of all financial transactions, including invoices, payment receipts, and correspondence with creditors.
• Ensure records are organized and accessible for audits and reference.

• Address and resolve inquiries from providers and members related to billing and payments.
• Provide support and clarification on billing issues, payment statuses, and membership details.

• Ensure that all invoices and payment activities comply with relevant regulations and organizational policies.
• Prepare reports on accounts receivables activities, and payment statuses for management.

• Work closely with other departments (e.g., finance, administration) to ensure accurate and efficient handling of financial transactions and membership management.
• Coordinate with medical service providers and suppliers to resolve billing issues and disputes.

Skills and Abilities

• Understanding of financial principles and practices related to accounts payable and billing.
• Experience with accounting software and billing systems, and familiarity with medical billing codes and processes.
• Ability to manage multiple tasks, prioritize workloads, and maintain organized records.
• Capability to resolve discrepancies, address billing issues, and find solutions to financial challenges.
• Strong verbal and written communication skills for interacting with creditors, members, and internal teams.
• Focused on providing excellent service to members and resolving their billing-related concerns effectively.
• Awareness of relevant regulations and standards governing medical billing and accounts payable. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Note: Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.