Debt Collections Agent - (H3) Domestic campaigns

Purpose of the Job

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates' policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 - (Must have at least 2 years work experience)

Job Responsibilities

• Manage Arrears Collections - Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records - Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively - Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly - Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance - Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service - Provide professional and courteous support to clients at all times.
• Commit to Continuous Development - Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills - Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening - Skilled at understanding others' perspectives and responding thoughtfully.
• Confident and Assertive - Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset - Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented - Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency - Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise - Skilled in building consensus and securing mutually beneficial agreements.

Working Hours (Mon- Fri / Mon -Sat)

Monday - Friday
Shifts - 07h00-15h30, 07h00-18h30
Alternate Saturdays - 07h00-13h30

Monday - Saturday
Shifts - 07h00-14h00, 14h00-20h00