Customer Winback Advisor

Are you great at turning difficult conversations into positive outcomes? Do you enjoy problem solving, building trust, and finding solutions that truly help customers?

We have an exciting opportunity for you to join our Broadband team:

• Reach out to customers who are thinking of leaving and help us win them back
• Understand the real reason behind cancellations
• Offer tailored solutions
• Show empathy, provide reassurance, and rebuild customer confidence
• Handle objections with patience and professionalism

• Strong communication skills (written & verbal)
• Ability to build quick rapport and trust
• Problem solving mindset
• Calm, empathetic approach
• Resilience and determination
• Minimum 1 year unbroken UK Call centre experience (essential), especially in subscription based OR broad band services
• Experience in retention, or winback roles is a must

• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance
• Growth and career development programmes
• A collaborative, positive, people centric culture.

At Huntswood, it's not just about what we do - it's the way we do it. If you're reliable, passionate, and ready to make a difference, we want to hear from you!

At Huntswood, our people are dependable, driven, and collaborative - and our values guide the way we show up for our customers, our colleagues, and our clients.

• Own it - take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WoW" moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A game every day.
• Passion is contagious- work everyday like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.