Customer Support Team Lead

Are you a hands on leader who thrives in fast paced environments, knows how to bring out the best in people, and has a passion for service excellence?

Karri, a leading South African fintech platform making school payments easy, safe, and efficient, is looking for a Customer Support Team Lead to help drive performance, uplift our team, and take our customer experience to the next level.

We're searching for a natural leader who can:

• Lead with both authority and empathy, setting a strong example in professionalism and service.
• Identify and remedy training or knowledge gaps, ensuring consistent performance across the team.
• Coach, train and mentor team members while fostering a positive and motivating work culture.
• Take initiative and think on their feet - you're not just a problem solver; you're a solution starter.
• Multi task with calm confidence, managing team workflow while assisting with escalations and complex queries.
• Inspire the team to consistently meet and exceed targets, delivering an exceptional support experience.

• Oversee daily operations of the Customer Support team.
• Provide ongoing training and development, ensuring skill growth and product knowledge.