Customer Support Specialist (Remote) at SimplePay - Apply Now

Are you looking for a remote job in South Africa that offers growth, stability, and a supportive team environment? The Customer Support Specialist role at SimplePay could be the perfect opportunity for you. This full time, work from home position is ideal for individuals who are passionate about helping people, solving problems, and building a meaningful career in customer service.

SimplePay is a leading payroll software company serving over 60,000 businesses across South Africa, Ireland, Hong Kong, and Singapore. The company's mission is simple yet powerful: to "pick a fight against mediocrity" by delivering exceptional service and creating a more human experience for customers.

At SimplePay, employees are valued as people first, which creates a culture of empathy, collaboration, and continuous improvement. Joining their Customer Support Team means becoming part of a company that truly cares about both its staff and its clients.

The Customer Support Specialist role is fully remote, allowing you to work from the comfort of your home. You'll be responsible for assisting customers via phone, email, and live chat, ensuring they receive timely and effective support when using the SimplePay platform.

• Provide customer support through phone, email, and live chat
• Help users navigate the SimplePay system effectively
• Investigate and resolve customer queries with attention to detail
• Guide customers to relevant help resources for quick solutions
• Handle additional support tasks as required by the team

This role requires strong communication skills and a genuine passion for helping others.

To qualify for this opportunity, applicants must meet the following criteria:

• Minimum Matric (Grade 12 exemption)
• Ability to work independently in a remote environment
• Access to stable, high speed internet (at least 20 mbps)
• Ability to work during load shedding without interruptions
• Strong problem solving and analytical skills
• High attention to detail and technical aptitude

While not mandatory, experience in customer service, payroll, bookkeeping, or accounting will be advantageous. Familiarity with tools like Slack, Google Suite, FreshWorks CRM, Jira, and Confluence is also a plus.

This role offers a competitive package, including:

• Salary up to R16,000 per month (up to R19,100 CTC)
• Fully remote work environment
• Standard working hours (Monday to Friday)
• 20 days annual leave per year
• Medical aid contribution (after probation)
• Free counselling, financial, and career coaching support
• A supportive, growth focused team culture