TRAFFIC
Western Cape
Customer Support Specialist - AI Assisted
Hire Hangar
Job Description
Customer Support Specialist - AI Assisted 
Hours 8 4 pm EST US
We're looking for a reliable and detail oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You'll be using support tickets for AI powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.
Responsibilities- Review and approve AI generated responses before resolving customer issues
- Edit or write replies as needed to ensure accuracy and brand tone
- Flag edge cases or trends for internal escalations
- Handle 100-200 tickets per day depending on volume and complexity
- Work within platforms like Shopify and other e commerce integrated tools
- 2-3 years of experience in customer support (eCommerce preferred)
- Excellent written English and attention to detail
- Comfortable using and learning new AI tools
- Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and Richpanel
- Must be available to work weekends (Saturday & Sunday) and during US business hours
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.