Customer support specialist - AI Assisted

Hours 8 4 pm EST US

We're looking for a reliable and detail oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You'll be using support tickets for AI powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.

• Review and approve AI generated responses before resolving customer issues
• Edit or write replies as needed to ensure accuracy and brand tone
• Flag edge cases or trends for internal escalations
• Handle 100-200 tickets per day depending on volume and complexity
• Work within platforms like Shopify and other e commerce integrated tools

• 2-3 years of experience in customer support (eCommerce preferred)
• Excellent written English and attention to detail
• Comfortable using and learning new AI tools
• Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and Richpanel
• Must be available to work weekends (Saturday & Sunday) and during US business hours