Customer Support Operations Lead

A recruitment agency in Cape Town is seeking a Customer Support Manager to oversee daily operations of the support team. The ideal candidate will have a minimum of 2 years' experience managing a team and a strong background in KPI management. Responsibilities include coaching team members, collaborating with cross-functional teams, and improving customer satisfaction through quality interactions. Proficiency in customer support platforms like Zendesk is essential. This role offers an opportunity to enhance both team performance and customer experience.