TRAFFIC
Western Cape
Customer Support Operations Lead
PTY
South African Rand . ZAR 300,000 - 400,000
Job Description
A recruitment agency in Cape Town is seeking a Customer Support Manager to oversee daily operations of the support team. The ideal candidate will have a minimum of 2 years' experience managing a team and a strong background in KPI management. Responsibilities include coaching team members, collaborating with cross-functional teams, and improving customer satisfaction through quality interactions. Proficiency in customer support platforms like Zendesk is essential. This role offers an opportunity to enhance both team performance and customer experience.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
Job Overview
Date Posted
14 Feb 2026
Salary
South African Rand . ZAR
300,000 - 400,000
Location
Western Cape, South Africa
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.